Table of Contents

Section 1 Product Overview Section 2 Scope of Application (1) Efficient Dispute Resolution (2) Preservation of Business Relationships (3) Reduction of Costs and Losses (4) Flexible Formulation of Settlement Arrangements

Section 3 Core Values (1) Consultation Services (2) Entrustment Acceptance (3) Investigation and Evidence Collection (4) Mediation and Negotiation (5) Agreement Execution (6) Performance Supervision (7) Litigation Representation

Section 4 Service Content Section 5 Workflow (1) Initial Consultation (2) Entrustment Acceptance (3) Analysis and Assessment (4) Investigation and Evidence Collection (5) Organisation of Mediation Sessions (6) Signing of Mediation Agreements (7) Supervision of Agreement Performance (8) Case Closure and Filing (9) Transition to Litigation

Section 6 Team Advantages (1) Professional Team (2) Standardised Procedures (3) Diversified Service Modes (4) Strict Confidentiality (5) Prompt Response

Section 7 Service Term Section 8 Important Notices (1) Provision of Information (2) Mediation Disciplinary Rules (3) Performance of Agreements (4) Alternative Remedies

01

Product Overview

Section 1 Product Overview

This service product applies mainly to conflicts and disputes arising in commercial fields including trade, investment, finance, transportation, real estate, intellectual property, technology transfer, engineering construction, etc. It covers, without limitation, contract disputes, intellectual property disputes, construction project contract disputes and other matters, to which legal services provided by our team are applicable.

02

Scope of Application

Section 2 Scope of Application

(1) Efficient Dispute Resolution

Compared with traditional litigation, Alternative Dispute Resolution (ADR) integrates diversified non-litigation approaches. With early intervention and sufficient communication ensured, the procedures are simpler and more flexible. It can effectively shorten the dispute resolution cycle, cut various costs for parties, enable them to extricate themselves from disputes at an early date and focus on normal production and operation.

(2) Preservation of Business Relationships

ADR built on full communication attaches importance to sincere expression and mutual understanding between both parties. It is more conducive to maintaining commercial cooperation relations and prevents relationship breakdown caused by direct litigation, while reserving room for future cooperation.

(3) Reduction of Costs and Losses

It reduces substantial expenses and time investment incurred by litigation, as well as adverse impacts on corporate operations arising from prolonged disputes, helping enterprises contain losses within minimum limits.

(4) Flexible Formulation of Settlement Arrangements

Tailor reasonable settlement plans for parties according to actual dispute circumstances, fully take into account the interest demands of both sides, and render solutions more operable and acceptable.

03

Core Values

Section 3 Core Values

(1) Consultation Services

Clients may submit consultation requests via telephone, online channels or on-site visits. Our team will provide professional responses and conduct detailed analysis on disputes, enabling clients to fully participate in and clearly understand case handling procedures.

(2) Entrustment Acceptance

After completing entrustment formalities, clients submit basic materials or key evidence. The team organises, sorts and professionally analyses such materials to assess whether the dispute satisfies mediation prerequisites. Eligible cases will be accepted in a timely manner. For ineligible cases, reasons will be explained and alternative professional advice offered to clients.

(3) Investigation and Evidence Collection

The team conducts in-depth investigations into disputes raised by clients and comprehensively gathers complete evidentiary materials. During investigations, the privacy and trade secrets of parties will be well protected to lay a solid foundation for mediation.

(4) Mediation and Negotiation

Professional mediators will be arranged to conduct mediation between parties. Adhering to fairness and impartiality, mediators actively facilitate communication, guide mutual empathy, and assist parties in reaching consensus.

(5) Agreement Execution

After consensus is reached, assistance will be provided for signing a mediation agreement. The agreement will be formulated in strict compliance with legal provisions to clarify the rights and obligations of both parties, guarantee its legality and validity and underpin subsequent performance. Judicial confirmation of the mediation agreement may be processed where appropriate.

(6) Performance Supervision

Monitor both parties’ performance of respective obligations under the mediation agreement and conduct regular follow-ups. If signs of breach by any party are detected, timely communication and reminders will be made to ensure implementation of mediation outcomes.

(7) Litigation Representation

If a dispute falls outside the scope of acceptable mediation or mediation cannot be organised under actual circumstances, the matter will enter the litigation representation phase. Leveraging materials accumulated and case insights formed in prior work, litigation can be initiated expeditiously. It also facilitates communication with the opposing party and judicial authorities during trial, contributing to efficient and proper resolution of the case.

04

Service Content

Section 4 Service Content

Our team specialises in mediation and litigation resolution of commercial disputes and delivers professional legal services. Prioritising professional mediation as the primary dispute resolution approach, we help parties resolve disputes more efficiently at lower costs, avoid prolonged deadlock or predicament, and fully safeguard their legitimate rights and interests.

05

Workflow

Section 5 Workflow

(1) Initial Consultation

Clients provide dispute-related information and documents, and specify the sequence of events and contested issues in detail.

(2) Entrustment Acceptance

If the client intends to apply for mediation, an application form shall be completed and submitted. The team reviews application materials, accepts eligible applications and notifies the client accordingly.

(3) Analysis and Assessment

The team collects and analyses relevant information, assesses whether mediation is suitable for the dispute, formulates preliminary mediation ideas, and evaluates the legality, reasonableness and feasibility of proposed settlement options.

(4) Investigation and Evidence Collection

The team carries out investigation and evidence collection to gain an in-depth understanding of dispute details and evidence status, ensuring comprehensive and accurate information acquisition.

(5) Organisation of Mediation Sessions

Mediators will be arranged to host mediation sessions, create a positive communication atmosphere, promote negotiations between parties and push forward dispute resolution.

(6) Signing of Mediation Agreements

Where both parties reach an agreement, a mediation agreement will be executed with clear effective conditions and performance methods. Judicial confirmation of the mediation agreement may be processed where appropriate.

(7) Supervision of Agreement Performance

Monitor performance status to ensure full compliance by both parties, and promptly handle any problems emerging during implementation.

(8) Case Closure and Filing

Upon completion of mediation, written materials will be provided to the client. All relevant documents will be sorted and filed for future inquiry needs.

(9) Transition to Litigation

If the case does not meet mediation requirements, judicial proceedings via litigation will be initiated as soon as possible to maximise the client’s interests.

06

Team Advantages

Section 6 Team Advantages

(1) Professional Team

We have an experienced, highly qualified team consisting of lawyers and mediators who hold both lawyer practicing certificates and commercial mediator qualifications. The team lead is among the first batch of Greater Bay Area mediators in Guangdong Province. Boasting solid legal expertise and extensive mediation experience, members are familiar with characteristics and resolution approaches of various commercial disputes and can deliver professional legal services to parties.

(2) Standardised Procedures

Standardised and formalised mediation procedures have been established. Every stage from consultation acceptance to final filing follows clear operational specifications to guarantee impartial and orderly mediation and improve efficiency and quality.

(3) Diversified Service Modes

Multiple service channels including online mediation, telephone consultation and on-site mediation are available, flexibly arranged in response to client demands to deliver convenient services catering to diverse needs.

(4) Strict Confidentiality

A rigorous confidentiality regime is enforced. Trade secrets and personal privacy of parties involved in mediation will be kept strictly confidential via a sound confidentiality management system to protect parties’ lawful rights and interests.

(5) Prompt Response

Client consultations and applications will be responded to and processed timely. Mediation arrangements will be organised expeditiously to shorten dispute resolution timelines and deliver responsive services.

07

Service Term

Section 7 Service Term

The service term depends on the specific circumstances of the dispute submitted by the client. Normally, mediation will be completed within 14 working days. For complex dispute cases, the term may be extended appropriately subject to actual conditions. The client will be notified in a timely manner to keep updated on work progress.

08

Important Notices

Section 8 Important Notices

(1) Provision of Information

Parties shall truthfully provide dispute-related information and evidentiary materials without concealment or submission of false information. If mediation is obstructed or losses are incurred due to false information provided, the relevant party shall bear corresponding liabilities.

(2) Mediation Disciplinary Rules

During mediation, parties shall abide by mediation disciplines, respect mediators and the opposing party, and actively cooperate with mediation work. No acts disturbing mediation order, insulting or threatening the opposing party or mediators shall be committed.

(3) Performance of Agreements

After the mediation agreement is signed, an application for judicial confirmation with the court will be filed under the auspices of a commercial mediation organisation. Parties shall voluntarily perform obligations stipulated in the agreement; any breach shall trigger corresponding legal liabilities.

(4) Alternative Remedies

If mediation fails to reach an agreement, parties may resolve disputes through litigation or other legal channels. Our team will provide necessary guidance for clients.

Upholding the service philosophy of fairness, impartiality, professionalism and efficiency at all times, our team delivers high-quality commercial mediation services to parties, facilitates settlement of commercial disputes and safeguards parties’ legitimate rights and interests.